Corum | Social Solutions for Online Public Consultation

The Online Public Engagement Ecosystem

Posted on January 19, 2012 by killeen

The emergence of the social web and the changing expectations around public participation in decision-making are coming together to create the online public engagement ecosystem. The confluence of these forces is changing the practice of public involvement and public participation.

As you prepare to consult or engage on a public issue, here’s a quick overview of the pieces of the online public engagement ecosystem and some thoughts on the implications for practitioners and communicators.

The pieces of the online public engagement ecosystem

I would propose that the online public engagement ecosystem is composed of:

face to face consultation events (f2f);
your consultation website;
stakeholder and community websites;
news media websites and blogs; and,
social media websites and tools – Twitter, blogs, Facebook, discussion forums, and more.

The pieces are connected

The pieces of the online public engagement ecosystem are interconnected. What happens on one channel will impact and influence what happens on another channel. Understanding these connections and interactions will provide unique insight into people’s perspectives and attitudes.

Here’s an example of how this works in practice. Your local newspaper posts a story about your issue on its website. People use Twitter to share the story and a short thought on it. Someone engaged in your online consultation learns about the story on Twitter and posts a comment about the story on your consultation website. This comment sparks a conversation thread that sheds insight into one of your consultation issues. You then use the insight generated to help your consultation and communications team prepare for the next evening’s f2f public forum.

What does this mean for practitioners?

These connections are changing the practice of public involvement. Here’s what this means for you and me:

public involvement planning must plan for the ecosystem;
listening to and engaging with the ecosystem provides opportunities for intelligence, insight and advice; and,
the ecosystem is “blurring the lines” between communications and public involvement;

Next up, thoughts on planning for the online public engagement ecosystem

I’d welcome your thoughts. Please post a comment, or reach out to me online.

Posted in Consultation, Consultation Plan, Corum App, Online Consultation, Online Discussion, Public Engagement, Public Involvement, Stakeholder Engagement | Comments Off

What is Online Public Engagement?

Posted on January 19, 2012 by killeen

If you work in the field of consultations, public involvement or communications, chances are you are being asked to deliver an online consultation program. Welcome to the field of online public engagement – where communications and public consultation come together.

As a practitioner and presenter on the practice of “Online Public Engagement”, I thought it worthwhile to share the ideas and feedback gathered over the course of numerous presentations and discussions.

This is a new and emerging field, and I would appreciate your feedback over the course of the journey.

First, let’s focus on a working definition of “online public engagement”.

A few thoughts on context

Before defining the concept, it’s best to start with the context surrounding communications and public consultations in a connected society. With social media and online news media, people now have the capability to easily and cost-effectively express their ideas and opinions about public issues that matter to them. They do this on their blogs, on community association discussion forums, on local newspaper website, or on the myriad of social networking sites available to them. If they are unhappy with an organization’s consultation process, they can mobilize online and set-up their own consultation.

What does this mean for consultation leaders and communicators?

Consultation leaders and communicators tasked with seeking public input need to understand two things about online public engagement. The first is that conversations about their issues are happening in social media and will be shared in online news media. The second is that if they want to engage people, they need to use the tools and methodologies to sync with society’s current communications and public participation habits. The upside of both of these is that they provide rich listening, learning and engagement opportunities.

A working definition of online public engagement

In light of this, I propose a working definition of online public engagement to be “the use of digital communications tools and public engagement methodologies to involve people in public consultation processes”.

Next up, the public engagement ecosystem

My next post will focus on a description of the constituent parts of the public engagement ecosystem – the pieces in the puzzle. If you would like a copy of the presentation, you can find it here on slideshare or you can send me a note and I will gladly share it.

Posted in Communications, Consultation, Online Consultation, Online Discussion, Public Engagement, Public Involvement, Social Media, Stakeholder Engagement | Comments Off

Corum: A social consultation app

Posted on October 30, 2010 by thornley

What’s wrong with today’s online consultation platforms? They don’t reflect the social experience we have elsewhere on the Internet.

Too often, they seem like they were designed by a pollster. “I ask. You respond.”

That’s not the way we expect to be treated. We want to participate in discussions in which we are all created equal. In which followership is earned by strength of ideas and clear thinking. In which we can take the conversation where it naturally leads.

At the same time, a conversation that’s simply stream of consciousness isn’t very helpful. We want to have purposeful conversations. Discussions that crowdsource ideas and then test them against what is feasible in order to obtain actionable results. We don’t want our time wasted We want our efforts to lead to real results.

And that’s where Corum comes in. A new kind of platform for citizen engagement. A social platform. A platform for purposeful discussion.

We’re in private Beta testing now. If you’d like to participate in the Beta or obtain more information about Corum’s public release, contact us using the Contact link at the top of the page.

Posted in Corum App | Tagged CorumApp | Leave a comment

Social Solutions for Online Public Consultation

The Online Public Engagement Ecosystem

Corum: A social consultation app

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